Privacy Policy
1. Information We Collect
We may collect the following types of information:
Personal Information
Full Name
Phone Number
Email Address
Company Name
Service Address
Billing Address
City & State
Any information submitted through enquiry or contact forms
Technical Information
When you browse our website, we may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Pages Visited
Date & Time of Visit
Referring Website
Cookies and Usage Data
2. How We Use Your Information
We use your information to:
Respond to enquiries and service requests
Schedule inspections and installations
Provide quotations
Deliver fire safety products and services
Process payments and invoices
Improve our website and customer experience
Send service updates and maintenance reminders
Communicate regarding Annual Maintenance Contracts (AMC)
Comply with legal obligations
3. Cookies
Our website may use cookies to:
Improve website performance
Remember user preferences
Analyze website traffic
Enhance browsing experience
You may disable cookies through your browser settings; however, some website features may not function properly.
4. Information Sharing
We do not sell, rent, or trade your personal information.
We may share your information only with:
Authorized employees
Service partners and technicians
Payment processing providers
Government authorities when required by law
Legal or regulatory authorities to comply with applicable laws
5. Data Security
We implement appropriate technical and organizational measures to protect your information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.
6. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of those external websites. We encourage users to review their privacy policies before providing any personal information.
7. Communication
By submitting your contact details through our website, you consent to receive communications from MAA Fire Services, including:
Service confirmations
Quotations
Installation updates
AMC reminders
Customer support responses
You may opt out of promotional communications at any time by contacting us.
8. Data Retention
We retain your personal information only for as long as necessary to:
Provide requested services
Maintain customer records
Fulfill contractual obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
9. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent (where applicable)
Request a copy of your personal information
Object to certain processing activities
To exercise these rights, please contact us using the contact information provided on our website.
10. Children’s Privacy
Our services are intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with the revised effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on our website.